baji partners Privacy Policy

1 Introduction and Scope

baji partners is an online gaming and betting platform that provides casino games, sports betting, and live casino services to users in Bangladesh. This privacy policy ("Policy") explains how we handle your personal information when you use the baji partners website and related mobile applications.

This policy applies to all registered members on the platform, visitors who browse before registering, and anyone who contacts us. Reading this policy alongside our Terms and Conditions will give you a complete picture of how our service operates. By using our platform, you consent to your information being processed in the manner described in this policy.

In line with prevailing data protection standards in Bangladesh, baji partners is committed to protecting the privacy of your personal information. We collect only the information reasonably necessary to provide our services, and it is used for specific purposes only.

2 Data Collection

baji partners may collect the following types of information:

2.1 Information You Provide Directly

The following information is collected when you register an account, make a deposit, request a withdrawal, or contact support:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport details (for identity verification)
• Mobile wallet numbers (bKash, Nagad, Rocket) and bank account details related to deposits and withdrawals
• Content of messages sent via live chat and email

2.2 Information Collected Automatically

The following information may be collected by technical means while you use the platform:

• IP address and device type
• Browser identity and operating system
• Session duration, pages visited, and click data
• Geolocation data (at the country and region level)
• Data collected via cookies and local storage

2.3 Information Received from Third Parties

Information may also be received from trusted third-party service providers for identity verification, fraud prevention, and payment processing purposes. Such information is used solely for verification and detection of fraudulent activity.

3 Purpose of Data Use

baji partners uses your information only for the following purposes:

• Account management: To handle registration, login, password recovery, and account security.
• Transaction processing: To properly complete deposits, withdrawals, and bonus distributions.
• Identity verification: Through the KYC process to prevent fake accounts, money laundering, and other fraudulent activity.
• Customer support: To resolve issues via live chat and email, 24 hours a day, 7 days a week.
• Promotional communication: To inform you about bonuses, offers, and updates, with your consent.
• Platform improvement: To analyse user experience and improve service quality.
• Legal obligations: Where required to comply with applicable laws and regulations.

Your information is never sold to third parties. baji partners always treats the protection of your information as its top priority.

4 Sharing Data with Third Parties

baji partners may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, and technical infrastructure management. Only the information necessary for each partner to carry out their specific task is shared with them, and they may not use that information for any other purpose or share it further.

4.2 Legal Requirements

If required to fulfil a court order, legal investigation, or the demands of applicable law, baji partners may provide relevant information to the appropriate authorities. No information beyond what is legally required will be disclosed in such cases.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new party. The same level of protection as described in this policy will continue to apply.

5 Cookies and Tracking

The baji partners website and app use cookies and similar technologies. These are stored as small data files in your browser or on your device.

5.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login sessions, security verification, and the core functionality of the platform — they cannot be disabled.
• Functional cookies: Used to remember your preferences such as language selection and display settings.
• Analytical cookies: Used to understand which parts of the platform are used most, helping to improve service quality.

5.2 Cookie Controls

You can limit or decline non-essential cookies through your browser settings. Please note that disabling essential cookies may cause some core platform features to not work properly.

6 Data Retention and Security

baji partners uses industry-standard technology and practices to keep your information secure.

6.1 Security Measures

• SSL (Secure Socket Layer) encryption — all data transmitted between the website and server is encrypted.
• Passwords are stored in encrypted form — they are never stored in plain readable text.
• Automated alerts for suspicious logins or transactions.
• Regular security audits and vulnerability assessments.
• Restricted access policy — only authorised staff can access the information they need.

6.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as required after activity ends to meet legal obligations. Information that is no longer needed beyond this is securely deleted or disposed of.

7 User Rights

Every user registered with baji partners has the following rights regarding their own information:

7.1 Right to Access

You can request at any time to find out what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request a correction. Keeping basic details such as your name, mobile number, and email address up to date is important for secure account management.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, information that must be retained to meet legal obligations may not be deleted immediately.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages from baji partners, you can stop this service by using the unsubscribe link in any message or by making a request to support.

For responsible gaming matters such as setting limits or taking a break from your account, visit our Responsible Gaming page — all options for managing your account are described there in detail.

8 Protection of Minors

All services on baji partners are for persons aged 21 or over only. We do not knowingly collect information from anyone under 21 or permit them to register an account.

An age verification process is followed at registration. If we become aware that a minor has registered on the platform, that account will be closed immediately and any collected information will be deleted.

If you become aware that a minor is using baji partners, please notify our support team immediately.

9 Changes to the Policy

baji partners reserves the right to update this privacy policy at any time. When changes are made, the new date will be noted on this page, and for significant changes, registered users will be notified by email or platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly. A summary of all legal documents related to us can be found on our About Us page.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the baji partners support team. Our team is available in Bangla and English, 7 days a week, 24 hours a day.

For general queries, visit our FAQ section — it covers common questions about accounts, payments, bonuses, and much more.